Three Pages Most Small Business Websites Forget to Publish

If you launched a website or started selling online recently, there's a decent chance you have a homepage, a contact form, and maybe a shop page -- and nothing else. No privacy policy, no cookie notice, no terms of service. It's not that these pages are hard to write. It's that nobody tells you they're expected until a payment processor, an ad network, or a customer asks where they are.

Here's what each one actually does and why skipping it eventually catches up with you.

A privacy policy tells people what you collect and why

Any site that gathers personal data -- email addresses from a contact form, names and addresses from a checkout, even just IP addresses through analytics -- is collecting personal data. A privacy policy is where you disclose that plainly: what you collect, why, whether you share it with anyone (payment processors, email tools, analytics providers), and how someone can ask you to delete it.

This isn't optional window dressing. Payment processors like Stripe and PayPal require a visible privacy policy before they'll let you accept payments. Google Analytics' terms require one too. And depending on where your visitors live, laws like GDPR or various state privacy acts may require specific disclosures regardless of where your business is based.

A generated policy is a starting template built from the details you provide -- it is not legal advice, and a business handling sensitive data or operating under strict regulatory regimes should still have a lawyer review it. But for a small site with a contact form and a newsletter signup, having an accurate, specific policy beats having none at all.

A cookie notice matters even if you think you don't use cookies

Most people picture cookies as something only ad-heavy sites deal with. In practice, you're probably setting cookies the moment you add analytics, an embedded video, a login system, or a shopping cart that needs to remember what's in it. Each of those drops a cookie in the visitor's browser whether or not you ever mention the word "cookie" on your site.

A cookie consent banner does two things: it discloses that cookies are being used, and in jurisdictions that require it, it gives visitors a way to accept or decline non-essential ones before they load. The banner itself is simple -- a line of text and a button -- but getting the wording and the opt-in behavior right is where sites usually go wrong. A banner that just says "we use cookies, deal with it" with no real choice doesn't satisfy GDPR-style consent requirements, even though it's extremely common.

Terms of service set the rules before a dispute, not during one

A privacy policy covers data. Terms of service cover everything else: what you're allowed to do on the site, what the business is and isn't responsible for, how refunds or account terminations work, and which jurisdiction's laws apply if something goes to a dispute. Without this page, you're relying on informal assumptions -- which is fine until a customer wants a refund you didn't promise, or someone uses your service in a way you never agreed to.

For a site that just displays information, terms of service can be short: acceptable use, a disclaimer of liability, and a note on changes to the terms. For a site that sells products, takes user-generated content, or runs any kind of account system, it needs to go further -- covering things like payment terms, cancellation policy, and what happens if a user violates the rules. Either way, having something in writing beats negotiating the rules after a problem has already started.

Writing all three doesn't have to be a project

The actual bottleneck for most small sites isn't legal complexity -- it's that writing legal-sounding text from a blank page is tedious and easy to put off indefinitely. A generator that takes your business details and produces a clear starting document removes that excuse without pretending to replace a lawyer for anyone with real legal exposure.

If you've been meaning to add these for a while, start with the Privacy Policy Generator, add a Cookie Consent Generator banner if your site uses any tracking or embeds, and round it out with the Terms of Service Generator.